Moe's Southwest Grill

*Worst dining experience* I&#39;ve ever had, *no thanks* to the &quot;district manager&quot; named Rob, who -not only- appeared to be under the influence,  but -also- was VERY emotionally dysregulated and incapable of appropriately interacting with loyal customers.Today was the first time in over 2 decades as a loyal customer that I have ever had a complaint. I politely explained the situation and the &#39;manager&#39; responded very loudly and rudely stating, &quot;Look&#39;s like your just trying to be cheap and get out of paying for your meal because you can&#39;t afford it&quot;.... Mind you, prior to working in the medical field I was a manager for YEARS and never would even consider speaking to a customer in such a tone nor so disrespectfully to a military family.... in any case a professional manager would have come to the table and handled a simple customer complaint much better. It&#39;s literally part of the job description -AND- mind you, this was my first complaint ever. He did not even offer to re-make any of the food, again made multiple comments about how we &quot;can&#39;t seem to afford the bill&quot;, told me to &quot;pay the bill or he would call the cops.&quot; Thinking in the back of my mind how that would be a funny situation because the police would probably look right at him and ask if he is under the influence -or- why he is so aggressive and dysregulated. Such an inappropriate display from a &quot;manager.&quot; When I opened my wallet to get my visa he looked down at my military ID and rudely made a comment about how &quot;we don&#39;t care that you are military, we don&#39;t do that here&quot; which was very random.... and then he walked away making comments as he headed back to the kitchen... The elderly couple sitting near me asked if I wanted a recording of this to send to corporate. By this point I was not going to tolerate being disrespected any further by this terrible example of management and was thoroughly disgusted by this man&#39;s grotesque behavior. What a nightmare dining experience, this guy is not manager material!

ymShortString

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